Frequently Ask Questions

How does The Health Bank choose my physician?

Based on your needs, we consult our Nexus and partners to source the appropriate physician. Wherever possible, we provide our members with a choice of providers, so that they can make a well-informed decision based on their own preferences.


What services does The Health Bank offer?

The Health Bank offers home care services, diabetes care services, and health concierge services. To learn more about all the services we offer, please contact +92318 4221842


How can I obtain my health record?

Simply contact your Health Manager and they will assist you. We can securely share relevant medical information with a provider by email, fax, or even over the phone if necessary.
 

Do you provide home healthcare or nursing services?

Yes, we do offer home nursing services in Dubai and Karachi. For more on home care services, please contact +92318 4221842


What type of facilities do you have access to?

The Health Bank has access to world-renowned accredited healthcare facilities and wellness centers globally.


Are your nurses licensed?

Yes, all our nurses hold valid licenses.


Can you explain what a remote second medical opinion is?

If you wish to obtain a Second Opinion, a Health Manager will work with you to collate all of your pertinent medical records and diagnostics. We will then consult our partners and Nexus to confidently choose which center of excellence should review your records. Once selected, we securely share your medical information and within 7 to 14 days they return a detailed report outlining their findings, rationales, and treatment suggestions.


Do you have a mobile application? Can I use this app on and IOs/Android mobile?

Yes, THB Care app is available in Apple Store and the Android Google Play store.


What brands can be synced to the Diabetes Connected Care program?

Our Connected Care program allows you to sync many brands of wearables and health connected devices such as iHealth, Withings, Oura Ring, Apple Health, Google Fit, Garmin, Fitbit, Biostrap, Ketonix, Levl, Cronometer, MyFitnessPal, BioSense and more.

 

How do you maintain privacy and confidentiality?

The data and medical records are maintained with strict confidentiality. Our internal policies and guidelines give access only to relevant clinical personnel.